Writer(s)
1. Dinh Tuan Long
2. Le Thi Minh Thao
3. Benny Nugraha
Abstract
The research examined the implementation of Artificial Intelligence (AI) in English language teaching at Hanoi Open University by studying the adoption patterns, learning outcomes, and implementation challenges. A mixed-method design was employed to gather data from 550 students and 16 faculty members in the 2024 and 2025 academic year through surveys and in-depth interviews. Both students (74.2%) and faculty members (87.5%) were found adopting AI tools at high rates, with ChatGPT, Grammarly, and ELSA Speak being the most popular tools among them. Statistical analysis revealed significant improvements across all language skills following AI implementation: writing skills showed the greatest enhancement (0.92-point increase, p<0.001), followed by speaking (0.84 points), listening (0.79 points), and reading (0.73 points). Factor analysis identified four critical success factors: usability, utility, reliability, and integration capability, explaining 93.2% of implementation effectiveness variance. Qualitative findings from 30 in-depth interviews revealed that participants valued AI’s immediate feedback and personalised learning capabilities, with concerns about over-reliance and content accuracy. Students reported increased confidence in writing and speaking (n=18, 90%), while faculty emphasised the need for pedagogical training in AI integration (n=9, 90%). Significant challenges were also discovered, including content reliability concerns (67.2% of faculty), technical difficulties (48.7% of users), and financial constraints (56.7% of students). The study proposes three targeted interventions: content quality assurance frameworks, technical infrastructure enhancement, and coordination mechanisms requiring 18-month implementation. The research findings offer evidence-based recommendations to educational institutions planning to implement AI technologies in language instruction while developing institutional support systems to overcome implementation obstacles.
